Process redesign before automation
five industries
context
Enterprise clients across five sectors - health systems, rental and fleet, telecommunications infrastructure, agribusiness, and state transportation and municipal government - each pursuing automation against processes that had never been redesigned.
role
Senior Director, Global Strategic Accounts Executive, Automation Anywhere. Owned pursuit-to-renewal lifecycle, program economics, and savings realization.
what was done
Redesigned the process first and automated only what remained. Engineered automation operating models, service level agreements, and control plans, and stood up a user-led center of excellence in a federated model - business users building inside defined guardrails, technology owning the platform, controls, and release path.
outcome
40 to 60 percent improvement across five industries. The gains ran ahead of typical automation results because the process was redesigned first and only what remained was automated. Compliance, auditability, and fraud-detection capabilities strengthened alongside the cost reduction.
why it matters now
The federated center of excellence - central platform and controls, embedded building - is the same central-versus-embedded question enterprise artificial intelligence faces today. This was that argument settled once already, with evidence.
figures
40–60 percent; five industries.